Our Commitment

At universepharmacy.net, we understand the delicate nature of healthcare and medication needs. We strive to ensure your satisfaction with our products and services, while adhering to strict regulations for medication safety and handling. This Refund and Returns Policy outlines the conditions under which you can return items for a refund or exchange.

What can be returned?

Due to the nature of pharmaceutical products and safety regulations, returns are limited to specific scenarios:

Non-prescription items: Most unopened and unused non-prescription medication and healthcare products can be returned within 30 days of delivery. However, exceptions may apply based on product category and hygiene considerations.

Prescription medications: Due to safety and regulatory requirements, prescription medications cannot be returned once dispensed. This includes partially used medications or those deemed unsuitable after consultation with a healthcare professional.

Exceptions to return eligibility:

• Personal care items: For hygiene reasons, personal care items like thermometers, bandages, and wound dressings cannot be returned.
• Special orders: Customized or specially ordered medication cannot be returned unless deemed defective or unusable.
• Expired products: We cannot accept returns for expired products. Please ensure you check expiration dates before placing an order.
• Damaged packaging: We recommend inspecting your order upon delivery. If packaging is visibly damaged, you can refuse delivery or contact us immediately for assistance.

How to return an item:

If eligible for return, please follow these steps:

1. Contact us within 30 days of delivery through our website or email at sa***@un**************.net . Clearly state your reason for return and include your order number for prompt processing.
2. We will assess your request and provide you with instructions and a Return Merchandise Authorization (RMA) number if approved.
3. Securely pack the unopened and unused item(s) in their original packaging with any paperwork or accessories.
4. Clearly mark the RMA number on the outside of the package.
5. Ship the package back to us using a traceable shipping method with appropriate insurance for the item value.

Refunds and Exchanges:

Once we receive your returned item and verify its eligibility, we will process your refund or exchange within 10 business days.

• Refunds: Issued to the original payment method used for the purchase, minus any applicable return shipping fees.
• Exchanges: We will gladly fulfill exchange requests for eligible items, subject to availability. Shipping costs for exchanges may apply.

Shipping costs:

• Returns: You are responsible for the cost of return shipping unless the item is defective or damaged.
• Exchanges: We will cover the shipping cost for the replacement item within Europe.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a full refund, including any applicable return shipping costs.

Questions:

For any questions or clarifications regarding our Refund and Returns Policy, please don’t hesitate to contact us at [email address]. We are committed to providing you with excellent customer service and ensuring your satisfaction.

Please note: This is a sample policy and may not be suitable for all businesses. You should consult with an attorney to ensure that your Refund and Returns Policy complies with all applicable laws and regulations, particularly those governing pharmaceutical products and online sales in EMEA and Asia.

I hope this revised version is more accurate and relevant to your needs. Please let me know if you have any other questions.